Build Trust, Develop Relationships -
Excel in Customer Communication
Businesses that invest in building customer relationships excel at retaining them. Increasing retention by 5% can mean increased profitability of up to 85%!
The Loyalty Effect
A Harris Interactive report revealed that 60% of customers were willing to pay more to have a better experience with a company.
Solutions to Drive Customer Service Excellence
With 30 languages, including English to choose from, our language-learning solutions support the development of your employees' communication skills enabling them to meet the demands of a global demographic of customers.
Overcome Language Barriers to Secure Customer Retention
89% of senior business executives believe that customer loyalty increases when employees can support them in their native language. Do you know how you can break down language barriers to benefit customer retention?
Ensuring a Customer-Centric Culture
Vi Living Communities strengthens its culture of excellence in professional development with language training for employees, which has resulted in a 5.3% increase in resident satisfaction and created an environment of enhanced service and care.