Frequently Asked Questions
Maybe you've heard great things about our language-learning method from friends. Or perhaps you've seen our TV commercials. No matter how you learned about Rosetta Stone® and our language-learning solutions, if you still have questions about why we're the best way to learn a language, we have answers.
If you still can't find what you're looking for on here, check out our Support Portal for even more answers, videos, live webinars, and much more.
- What is the Rosetta Stone® solution?
- What's included with the Rosetta Stone online subscription course?
- How and where can I get mobile apps for my iPhone, iPad, or Android device?
- What is speech-recognition technology, and how can it help me?
- What does the "Adaptive Recall" feature do?
- What will I learn with the Rosetta Stone® solution?
- What is Rosetta Studio® and how often can I take sessions?
- How much time will it take me to learn a new language with Rosetta Stone's solution?
- What languages do you offer?
- What if I want to return my product?
- Does the Rosetta Stone solution work?
- What are the differences between Spanish (Latin America) and Spanish (Spain)?
- Will I be able to run this on my PC? What if I have a Mac?
- What are the system requirements for Rosetta Stone language learning products?
- I'm receiving an error code when using the product, what do I do?
- How do I install the program?
- How do I deactivate the product?
- How to install the Rosetta Stone CD-ROM product on a computer with no CD drive?
- Where do I manage my subscription?
- I purchased Rosetta Stone language learning on CD-ROM or Download. How many computers can I install the software on?
What is the Rosetta Stone® solution?Top
Rosetta Stone is the world's most popular and most advanced program for learning a new language. It's also the most intuitive, using a mixture of words, pictures, speaking and listening. There's no books, no memorising, no grammar tables, so it's actually fun.
Throughout your study, we provide you with continuous opportunities to practice your new language, preparing you for real-life conversations. Each lesson provides the opportunity to advance your listening, speaking, reading, and writing skills, and each unit concludes with an opportunity for you to simulate a real-life conversation.
Learning opportunities aren't limited to your computer, as there are a wide range of mobile apps to choose from.*
*Online services and Mobile apps are included with Rosetta Stone online subscription, all other customers can access our online services by paying a fee.
What's included with the Rosetta Stone online subscription course?Top
All Rosetta Stone online subscription customers have access to the following features:
- Our latest award-winning software, complete with proprietary speech-recognition technology
- Live, online practice sessions tutored by native speakers
- An exclusive online community filled with language games and other activities
- Mobile apps to practice on the go
- Audio Companion® for your CD or MP3 player
- Dedicated Customer Success agents, who encourage and inspire you to meet your language-learning goals
How and where can I get mobile apps for my iPhone, iPad, or Android device?Top
If you're on an iPhone or Android device, then TOTALe Companion is what you are looking for. The app contains eighty separate lessons featuring vocabulary, speaking and pronunciation. That way, you can amp up your learning wherever you go.
On the iPad? Even better. There's two apps made specially for the iPad: Rosetta Course® HD and TOTALe Studio™ HD. These apps combine to let you do almost everything you can in the full Rosetta Stone online subscription course.
For more information about these apps and were to get them, check out our Mobile Apps page.
What is speech-recognition technology, and how can it help me?Top
Rosetta Stone has a team of experts who developed the cutting-edge speech-recognition technology that we use in our software. Our speech-recognition technology compares your speech to that of native speakers and provides immediate feedback to help you polish your pronunciation. Speech-recognition software hears your voice and replies back to you in the immaculate accent of a native speaker.
That way, you'll have an authentic model to pattern your accent against. It makes it much easier for native speakers to understand you when you take your new language on the road. You'll have access to speech-analysis tools, such as record-and-play-back options, to help you evaluate and improve your speech patterns.
What does the "Adaptive Recall" feature do?Top
Adaptive Recall™ brings back a review activity for each lesson at intervals that are determined by your performance in that review. Exceed the program's expectations for you and the review gets pushed out further. Fall short and you'll see it sooner. The program gives you a likely date and automatically notifies you when it's time to take the review again. These Adaptive Recall sessions help you transfer what you have learnt in previous lessons to your long-term memory.
What will I learn with the Rosetta Stone® solution?Top
Our solution provides the necessary tools for you to explore a new language. You'll learn quickly and effectively as you build a foundation of fundamental vocabulary and essential language structure. Starting out, you'll learn enough to speak in social situations, such as greetings and introductions, dining out, giving and getting directions, shopping, etc. As you progress further, you'll be able to go deeper, sharing ideas and opinions, discussing current events, dealing with health issues and negotiating complex situations in and out of the workplace.
What is Rosetta Studio® and how often can I take sessions?Top
Rosetta Studio allows you to practice your new language in a real time setting. These live sessions are led by a Studio Coach who is a native speaker. Your coach knows exactly what progress you've made and the lesson will take place entirely in your new language.
Rosetta Stone online subscription customers can take up to four sessions a month, each lasting 25 minutes.
How much time will it take me to learn a new language with Rosetta Stone's solution?Top
It will take about 40–50 hours to complete the content in each level. In addition, for the duration of your online services, you'll enjoy unlimited access to our live online sessions and online language-learning community to practice and refine your skills. Remember, each learner is different. Some will use the programme on a daily basis, while others will log in less frequently. The more you use the Rosetta Stone® solution, the more quickly you'll learn a language.
What languages do you offer?Top
We offer over 20 different languages including French, Spanish, German, Chinese, Japanese, and the ever-popular Pashto. See full list.
What if I want to return my product?Top
We want you to be one of the millions of Rosetta Stone lovers. If you're not, we offer a 30 day, no-risk money back guarantee on all Rosetta Stone language learning products purchased direct from Rosetta Stone. Learn more.
Does the Rosetta Stone solution work?Top
Yes, it's very effective. We've helped over 25 million people around the planet learn a language, including corporate clients such as NASA, the US State Department, and more than 10,000 schools. Click here to find out what satisfied users have had to say.
What are the differences between Spanish (Latin America) and Spanish (Spain)?Top
It's the same language, with different dialects, like the difference between American and British English. Both are good choices for most situations. But if you plan on spending time in Spain and the European Spanish-speaking areas, Spanish (Spain) should be your choice. For the Americas, including the United States, Spanish (Latin America) is more practical. Want more details?
The differences in the products range from subtle to more noticeable. Our Spanish (Latin America) product is based on the way Spanish is spoken across many countries in North, South, and Central America and the Caribbean, while our Spanish (Spain) product is based on how Spanish is spoken in Spain and its nearby territories, such as the Canary Islands. While most forms of Spanish retain an essential core understood by most speakers of the language, the two forms we teach contain notable differences in pronunciation, grammar, and vocabulary. Our Spanish (Latin America) product teaches an accent from northern South America and southern Central America, while our Spanish (Spain) product teaches Castilian Spanish with an accent from north-central Spain, including Madrid.
Grammar differences also exist--for example, Spanish (Spain) has some additional verb inflections, and verb tenses may be used differently in Spain than in Latin America. Similar to the way British English and American English vocabulary have evolved separately over the last several hundred years, Spanish vocabulary has diverged from one side of the Atlantic to the other. This is especially true in areas such as technology. A simple example would be the word for car, which is coche in Spain and mostly carro in Latin America. Even within Latin America, there are regional differences in vocabulary, so for our Spanish (Latin America) product, we chose standard words that are understood throughout Latin America.
Will I be able to run this on my PC? What if I have a Mac?Top
Both our Rosetta Stone CD-ROM / Download and online subscription products support computers with Windows or Mac operating systems.
What are the system requirements for Rosetta Stone language learning products?Top
All you need is a PC or Mac with broadband internet access and a USB headset with microphone. The minimum system requirements are:
- Operating System (one of the following):
- Windows: XP SP3, Vista SP2, Windows 7, or Windows 8
- Mac (Intel based only): Snow Leopard, Lion, Mountain Lion (OS X 10.6 or higher)
- Internet Explorer 7, Firefox 4, Safari 5, Chrome 11 or greater
- Adobe Flash Player version 10.3 or greater
- On Windows: 2.33GHz or faster x86-compatible processor OR Intel® Atom™ 1.6GHz or faster processor for netbooks
- On Mac: Intel Core™ Duo 1.33GHz or faster processor
- 1 GB of RAM or higher
- 1024 x 768 display resolution
- High-Speed Internet connection (at least 768Kbps)
- USB headset with microphone (not included)
Computer Hardware (all of the following):
I'm receiving an error code when using the product, what do I do?Top
While we do our best to ensure our products work as often as well as possible, errors do happen. If your issue provided you with an exact error code, visit Success Central and run a search for the exact code.
How do I install the program?Top
First and foremost, make sure your computer meets the minimum system requirements. If it does, then you're in good shape. If you happen to have Rosetta Stone online subscription then you're in luck, as the program is entirely browser-based and requires no installation. For Rosetta Stone CD-ROM / Download, however, installation is required. A handy wizard will walk you through the process when you insert the CD, for Download you simply follow the online instructions. If you need a bit of further guidance, see this video if you're installing on a Mac. If you're on Windows, check out this video.
How do I deactivate the product?Top
There are plenty of reasons to deactivate your Rosetta Stone product, from a simple return to migrating to a new computer. Deactivating is a simple process that can be done through the program interface itself.
- Click on the Preferences icon in the Toolbar
- Click on Add or Remove Languages
- Click Deactivate Products
Still need help? Try this comprehensive walkthrough.
Things are a slightly bit different if you're on Version 3. See the walkthrough.
How to install the Rosetta Stone CD-ROM product on a computer with no CD drive?Top
The simpliest solution is to download Rosetta Stone language learning directly to your computer.
Where do I manage my subscription?Top
Within the product interface, you can renew your access to the online features by choosing Manage My Account from the toolbar.
I purchased Rosetta Stone language learning on CD-ROM or Download.
How many computers can I install the software on?Top
The software can be installed on up two computers for use for up to five family members.