Customer Support

Online Support and Requests

We study the most frequently asked questions and have created an easy-to-use knowledge base for your convenience. Or, you may submit a request and review our response when it's convenient for you.

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System Requirements

Rosetta Stone is available in multiple formats to meet your needs.

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Downloads

To download and view User Guides, Curriculum Texts, Student Management Systems or Network Guides, go to our downloads page.

Product Registration

To register your Personal or Homeschool Edition purchase, go to our registration page.

Cancel your Online Subscription

To cancel your online subscription, go to our online subscription cancellation page.

Return Policy

Rosetta Stone Personal Edition CD-ROM products are backed by an unconditional six-month guarantee when purchased directly from Rosetta Stone. If you're not satisfied, we'll return your money — no questions asked.

To initiate a return or exchange, please call Customer Care at 0800 298 2950 between 9 a.m. and 6 p.m. (Monday through Friday) to receive a Return Authorization Number. We are unable to process your request without it. Please note that we cannot accept returns or exchanges at kiosk locations or on products not purchased directly from Rosetta Stone.

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